Product warranty
At Suunto Australia, we stand behind the quality and craftsmanship of our products. That’s why we offer comprehensive warranties to give you peace of mind and protect your investment. Explore the details of our product warranties to learn how we’ve got you covered.
SUUNTO AUSTRALIA LIMITED WARRANTY
Suunto Sports Watches, Dive Computers and Precision instruments
Suunto Australia warrants that during the Warranty Period Suunto Suunto or a Suunto Authorised Service Center (hereinafter Service Center) will, at its sole discretion, remedy defects in materials or workmanship free of charge either by a) repairing, or b) replacing, or c) refunding, subject to the terms and conditions of this Limited Warranty. This Limited Warranty is valid and enforceable regardless of the country of purchase. The Limited Warranty does not affect your legal rights, granted under mandatory Australian law applicable to the sale of consumer goods.
Warranty Period
The Limited Warranty Period starts at the date of original retail purchase.
The Warranty Period is two (2) years for Watches, Smart Watches, Dive Computers, Headphones, Heart Rate Transmitters, Dive Transmitters, Dive Mechanical Instruments, and Mechanical Precision Instruments unless otherwise specified.
The Warranty Period is one (1) year for accessories including but not limited to Suunto chest straps, watch straps, chargers, cables, rechargeable batteries, bracelets and hoses.
The Warranty Period is five (5) years for failures attributable to the depth measurement (pressure) sensor on Suunto Dive Computers.
These specific repairs are handled at Suunto authorised service centers under warranty.
Please note, any other or additional repairs will be treated according to the general warranty terms. Create the online service request here.
Exclusions and Limitations
This Limited Warranty does not cover:
- a) normal wear and tear such as scratches, abrasions, or alteration of the colour and/or material of non-metallic straps, b) defects caused by rough handling, or c) defects or damage resulting from use contrary to intended or recommended use, improper care, negligence, and accidents such as dropping or crushing;
- printed materials and packaging;
- defects or alleged defects caused by use with any product, accessory, software and/or service not manufactured or supplied by Suunto;
- non-rechargeable batteries.
Suunto does not warrant that the operation of the Product or accessory will be uninterrupted or error free, or that the Product or accessory will work with any hardware or software provided by a third party.
This Limited Warranty is not enforceable if the Product or accessory:
- has been opened beyond intended use;
- has been repaired using unauthorised spare parts; modified or repaired by unauthorised Service Center;
- serial number has been removed, altered or made illegible in any way, as determined at the sole discretion of Suunto; or
- has been exposed to chemicals including but not limited to sunscreen and mosquito repellents.
Suunto Australia warranty services can be accessed with proof of your purchase. With our international warranty, Suunto customers can have their Suunto product repaired under warranty in any Suunto authorised service centre around the world. For instructions on how to obtain warranty service, contact Suunto Support
SUUNTO AUSTRALIA LIMITED WARRANTY
Suunto Field Compasses
Suunto warrants that during the Warranty Period, as defined below, Suunto or Suunto Authorised Service Center will, at its sole discretion, remedy defects in materials or workmanship free of charge either by a) repairing, or b) replacing with similar product, or c) refunding, subject to the terms and conditions of this Limited Warranty. This Limited Warranty does not cover a) wear and tear, b) rough handling, c) modifications, d) exposure to chemicals, or e) misuse. Unless otherwise provided in applicable mandatory legislation, a) this Limited Warranty is valid and enforceable regardless of the country of purchase, and b) to access the Limited Warranty service and proof of purchase is required. This Limited Warranty does not affect your legal rights, granted under applicable mandatory legislation on the sale of consumer goods.
Warranty Period
Limited Lifetime Warranty:
Applicable to Suunto A, M, MC, MB and Clipper compasses.
The Warranty Period is limited until such reasonable time as the product is no longer reasonably usable due to wear and tear.
Limited 2-year Warranty:
Applicable to Suunto AIM, Arrow, Orca-Pioneer and KB compasses.
The Limited Warranty period is two (2) years from the date of original retail purchase.
Limitation of Liability
To the maximum extent permitted by applicable mandatory laws, this Limited Warranty is your sole and exclusive remedy and is in lieu of all other warranties, expressed or implied. Suunto shall not be liable for special, incidental, punitive or consequential damages, including but not limited to loss of anticipated benefits, loss of data, loss of use, cost of capital, cost of any substitute equipment or facilities, claims of third parties, damage to property resulting from the purchase or use of the item or arising from breach of the warranty, breach of contract, negligence, strict tort, or any legal or equitable theory, even if Suunto knew of the likelihood of such damages. Suunto shall not be liable for delay in rendering warranty service.