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SUUNTO AUSTRALIA
CUSTOMER PRIVACY POLICY

Our Commitment to Privacy

At Suunto Australia, we are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information in alignment with our commitment to providing quality products and services with integrity.

What Information Do We Collect?

When you visit our site, we collect two types of information:

1. Active Information: Personal information you actively choose to disclose.

2. Passive Information: Information collected automatically on an aggregate anonymous basis as you and other users browse our site.

Personally Identifiable Information

This refers to information that specifically identifies you, such as:

Registration

When you register for our products or services, we collect Personally Identifiable Information, including your name, address, email address, and telephone number. This information is securely stored and can be accessed on our website. You are assigned an identification number and select your own password, both of which are required to enter the site and access your contact information. Please safeguard your password in a secure location, as we are not responsible for breaches into the system when access is willingly provided.

Ordering

When you place an order, we collect Personally Identifiable Information such as your name, contact and billing information, credit card details, and other transactional information. This information is used to deliver your order, process payment, and communicate the status of your order.

Credit Card Storage

Credit card information collected during registration or for product orders is used solely to process payment for the transaction and is generally not retained on our site. However, you may voluntarily elect to securely store multiple credit cards for future orders.

Surveys and Promotions

Occasionally, you may voluntarily provide Personally Identifiable Information to complete surveys, questionnaires, or participate in user polls. We use this information to improve our products and services and to ensure we provide accurate disclosures. We may also use your information to send newsletters and other marketing materials that align with your preferences. You can customize your marketing preferences or opt-out by emailing us at [email protected].

Aggregate Information

This refers to information that does not identify you as an individual. It includes:

•The URL of the website that referred you to our site.

•Your IP address.

•Your operating system and browser type.

•Search terms entered on our site.

Our web server aggregates this information to monitor site activity, evaluate its effectiveness, and improve our content to enhance your experience. We may collect, compile, store, publish, promote, report, or otherwise disclose or use any Aggregate Information, provided it does not personally identify you.

Active Information You Choose to Provide

To use certain features of the site (become a “user”), we require you to disclose information such as your name, address, email, and phone number. We use SSL encryption to protect the transmission of this information when you use our secure online forms. The information you provide is stored securely.

Passive Information Collected

 

Cookies

Cookies are small pieces of data stored by your browser that simplify subsequent interactions with the site. They make your online experience easier and more personalized. Our site uses cookies to collect information about how our site is used, including the date and time of visits, the pages viewed, and the time spent on our site. If you do not wish to transmit “cookie” information, you can turn off the cookie function in your browser.

IP Address

Our site’s servers automatically identify your computer by its IP address, which is a unique number assigned by your Internet Service Provider. The IP address may be used to address problems with our server or to gather broad demographic information about our users.

How Do We Use the Information Collected?

We use the information collected for:

Business Administration: Administering our business activities.

Customer Support: Providing customer support.

Marketing: Making available other products or services we think might interest you.

Site Improvements: Enhancing our site to make it easier, faster, and more user-friendly.

If you do not wish to receive marketing information, you may opt-out by emailing us at [email protected].

Your Information in Relation to Others We Link To

You might access other websites through our site via hyperlinks. When you do, you are subject to their privacy policies and data collection practices. Please read the privacy policies of those sites before using them.

Sharing Information with Advertisers or Other Third Parties

We may disclose anonymous information about user habits to advertisers. Parties performing services for us (such as credit card processors and Internet Service Providers) may also access your information. Should we buy or sell assets, another company may review our assets, including your information.

Sharing Information with the Government or As Otherwise Required by Law

We may be required by law or government agency to disclose your information.

How Do We Secure Active Information and Passive Information?

We use reasonable efforts to prevent unauthorized access or disclosure and accidental loss of Active and Passive Information. Please note that individual postings on this site and other communications via email or standard mail may not be secure unless we advise you otherwise. If you choose to communicate with us through these means, you assume the risk and should not send sensitive information.

Accessing and Correcting Your Information

We take reasonable measures to ensure that any Personally Identifiable Information we collect is accurate, current, complete, and reliable. If you wish to update or correct your information, you may do so online.

Protecting Your Information

We take reasonable steps to protect Personally Identifiable Information from loss, misuse, and unauthorized access. We employ physical, electronic, and managerial processes to safeguard your information.

It is your responsibility to safeguard the password you use to access our site. We encourage you to change your password regularly to prevent unauthorized access. You acknowledge sole responsibility for any use of our site conducted with your identification number and password.

Links to Other Websites

Links to third-party websites are provided for your convenience. If you use these links, you will leave our site. This Privacy Policy does not cover the information practices of those websites. We suggest you review the privacy policies of each site you visit.

Children’s Privacy Protection

We take special care to protect the privacy of children. Our site does not target and is not intended for children under the age of 18, and we do not knowingly collect Personally Identifiable Information from them. If we discover personal data from a child, we will eliminate that data.

Changes to This Policy

Any updates or changes to this Privacy Policy will be posted on our site. Please check back frequently, especially before you submit any Personally Identifiable Information, to see if the policy has changed. By using our site, you acknowledge acceptance of this Privacy Policy in effect at the time of use.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Suunto Australia

Email: [email protected]

Compliance with Laws

We are committed to complying with the Australian Privacy Principles and other applicable privacy laws in Australia.

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